FAQ.... |
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 Why should I use myGoldTrade?
What kind of gold or jewelry will you accept?
Do you pay for Gemstones?
Is Shipping Free?
Is the MGT Mailer free?
How fast can I expect payment?
What is a Pennyweight (DWT)?
What is a Spot Price?
How much will I receive for my item(s)?
How can I know what the gold content of my valuables are?
Will you tell me what the value is prior to sending out the payment?
Does your carrier insure my shipment against loss?
How will I know when you've received my gold?
What if I want to ship my gold via a carrier different than USPS?
What if I want to insure my gold shipment for more than $100?
Can I use my own packaging?
What can I do if I am not satisfied with the amount I have been paid?
How can you assure the security and accuracy of my valuables sent?
What happens if my shipment gets damaged, lost or delayed?
I have a piece of gold but I'm not sure it’s authentic. Can I still receive money for this?
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myGoldTrade aspires to achieve satisfaction for all of our customers. We understand your main goal is to receive the best payment for any item sent to us. Because myGoldTrade's main focus is the recycling of precious metals and we work with companies as well as individuals, we are able to give a much higher price than a local jeweler or pawnshop and pass the savings to our customers. We pride ourselves on our reputation spanning 30 years in the gold refining business.
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Send any gold, silver or platinum items you no longer want. We do not buy costume jewelry or gold-filled or gold-plated items. Please note: Do not send items of deep sentimental value as once the transaction is completed, the items will be destroyed. For more information go to our what we buy page. |
Unfortunately we do not pay for Gemstones. We recommend you remove any stones that you want to keep before sending the jewelry to us. |
Yes! myGoldTrade allows you to either print a pre-paid insured USPS Priority Mail label or you can request a FREE MGT Mailer that includes a pre-paid insured USPS Priority Mail label. Check out our how it works page. |
Yes! Also shipping and insurance are prepaid. If you wish to insure your package for additional value, the United States Post office can handle all requests. |
We’ll send your check within 24-hours of your acceptance of our offer. Upon request, we arrange same day bank wires, PayPal, and Express Mail Overnight check. * |
20 Pennyweights (DWT) equals 1 ounce. |
| The market price for immediate delivery of a commodity, such as gold, silver, or platinum. This is the price gold is trading at for the day. |
In order to properly answer this question, we would need to take in to account the karat percentage, weight, and the market price at the time. Each shipment is different depending upon contents. For fairness, we implement an increasing sliding scale of payment based upon the amount of weight and the nature of the material. Click here to see chart. But keep in mind; just because you paid retail price for an item, the price is going to be much less when it’s time to sell. Retail jewelers tend to have one of the highest mark up in prices of any industry. Overall, we can estimate that 98% of our Sellers are satisfied with the payment. The higher the gold content, the higher the value. The karat content of your gold is a percentage of 24 karat: 10kt is 41.6%; 14kt is 58.3%; 18kt is 75% gold. It takes 2.400 ounces of 10K, 1.714 ounces of 14K, 1.333 ounces of 18K or 1.091 ounces of 22K gold jewelry to equal one ounce of pure gold. A complete breakdown of your settlement by piece will be included with your payment. Learn More
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Here are some websites that will help you estimate your gold content:
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Yes. We’ll contact you by email or telephone to let you know your settlement is ready. You have 24 hours to log onto myGoldTrade.com and see your settlement.
Our policy is to issue payments within 24 hours of processing so if we don't hear from you, after 24 hours we will process your payment. |
As a courtesy to all of our customers, we insure all MGT mailers up to $100.00 against loss or damage. However, we recommend that shipments containing valuable items, i.e., higher value scrap shipments, or dealer loads be insured through the U.S. Postal Service. If you wish to insure your shipment for greater than $100.00, please note that you will not be able to use our pre-paid mailer. |
myGoldTrade will send you an email to let you know your package has arrived. If after waiting 5 business days you have not received an email from us, we ask that you call our toll-free number and speak with a customer service representative. They will be able to determine if and when we received the gold package from you and when we mailed your check. Your gold shipment is uniquely tracked by bar code using the US Postal Service’s state of the art tracking systems. You can confirm the delivery of your MGT Mailer by visiting the USPS website. If you want personalized assistance please contact us or call us toll free at 1-866-958-6789. |
No problem. If you choose to send your gold shipment via an alternate carrier you will have to obtain your own insurance and packaging. Be sure to include a packing slip detailing your items.
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As a courtesy to all of our customers, we insure all MGT mailers up to $100.00 against loss or damage. However, we recommend that shipments containing valuable items, i.e., higher value scrap shipments, or dealer loads be insured through the U.S. Postal Service. If you wish to insure your shipment for greater than $100.00, please note that you will not be able to use our pre-paid mailer. |
Yes. Place your items and packing slip in a plastic bag and seal. Now place the plastic bag in an envelope or wrap them in a piece of tissue or paper to use as an inner liner. That’s it! In most cases in two days or less you will receive an e-mail or phone call from myGoldTrade informing you of your appraised value. And, if you would like you can confirm the delivery of your shipment by logging onto USPS.com
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If for any reason you do not wish to cash the check we send you, and would like your items back, simply return the check so that it arrives at the Post Office Box indicated on the top left portion of the check within ten (10) days of the date on the check. If you are concerned that your returned check will not arrive back to us in time, please call 1 (866) 958-6789 to speak to one of our customer service representatives and to give us notice so that we may pull your goods in advance of receiving your check. After receiving your check, myGoldTrade will return your items within 15 business days. myGoldTrade will do so without any charge to you. The shipment back to you is insured in accordance with our terms and conditions. Upon acceptance of our verbal or email quote or the clearing of an automatic payment check the Material Return policy does not apply. |
We take responsibility for your valuables very seriously. We log in all material, and your shipment is never left unattended. To insure accuracy myGoldTrade uses state-of-the-art equipment to test and weigh your items. Shipments are photographed, weighed, processed, and re-weighed. We process your material entirely on premises, so we can maintain 100% accuracy. Why do we go through such a complex series of checks and balances for every shipment? It is because quality and honesty are of fundamental importance to ensure our customers get the value they deserve. |
More than 99% of the packages that we receive arrive safely and on time. In rare cases packages can get damaged, delayed or even lost while in transit. If shipping valuables over $5000, our Customers are encouraged to use U.S. Postal Service registered mail and insurance. Please note that myGoldTrade will not be responsible or liable for any packages damaged, lost or delayed while in transit to our facility. |
myGoldTrade has an expert staff to determine the value of gold and jewelry sent to us. We ask that you do not send us items that you are certain are not authentic. If the items are real gold, they will possess a quality mark. By United States law, a "k" mark representing karat must appear on the back of an authentic gold piece, along with the manufacturer's trademark and country of origin to guarantee the authenticity of the gold. Any one of these indicates that your jewelry is gold:
 For 10 karat- 10k, 10kt, 416
For 14 karat- 14k, 14kt, 585
For 18 karat- 18k, 18kt, 750
For Platinum- 950PT, Platinum, 950PT 10%IR
For Silver - STERLING, 925, SILVER
1/10 GF refers to gold filled and is not solid gold.
We do not accept Gold-Plated, Gold-Filled, or Gold-Leaf pieces. Please do not send anything marked in this manner. Vermeil refers to gold plated on Sterling Silver and will be valued as silver. |
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